Lazada Call Center 24-Hour Service Information
The Lazada call center is a service provided to customers who have certain problems. As one of the largest and long-established e-commerce, such services are quite important. Moreover, the users from Lazada reached millions of people. Of course, the best service is the key so that it can last a long time.
Basically, this e-commerce has been in place since 2012 and is owned by Alibaba. Several online shopping application sites have been established in several countries, including Indonesia. His name is already quite famous and is still used to this day. In Indonesia, this e-commerce has been present since 2012.
Since it provides services for online shopping, then sometimes there are certain problems. Technical problems such as malfunctioning website infrastructure can occur at any time. This is usually because too many people are shopping at the same time. The site was then unable to accommodate all that purchase stream.
But with the Lazada call center service, any problem can find a solution immediately. Users, both buyers and sellers can enjoy this facility anytime, anywhere. Enough is enough to give a complaint and then wait for a solution to be given. A service that really helps everyone in the midst of daily busyness.
Some frequent problems
As an online shopping service with millions of users, technical problems can occur at any time. Of course, this is not sought after by anyone. But the fact is that there are many errors such as errors in the receipt number, the numbers are unattainable, and more. Frequent problems are quite annoying for some people.
The first problem that often arises is that the shipment takes too long to arrive at the destination address. This can actually happen due to many factors, ranging from poor address data entry to stacking into shipping services. However, buyers can immediately contact Lazada’s call center to inquire about this.
An almost similar problem is the mismanagement of goods. For example, the buyer ordered a shirt, but what came was pants. Such problems occur frequently, especially during the online shopping season. Because there are too many buyers, purchase data can sometimes be confused and result in the exchange of shipping items.
There is also a problem with lazada accounts that are suddenly inactive. This usually happens because there are indications of breaches of rules and policies by the authorities. But it may also be because the account has been inactive for a long time. So it is dangerous if the account can still be found.
Problems such as forgetting passwords or already active personal numbers also often occur. If you experience such a problem, it is necessary to immediately contact the call center to get a solution. You will usually be asked to enter a new phone number and email address as a step to verify your data.
Types of Lazada Call Center Options
Lazada provides several alternative options if you want to find a solution to the problem at hand. This is in order to provide convenience and comfort without reducing online shopping facilities. There are at least several ways such as via email, phone calls, and so on that can be used to get various information about a solution.
- Via Facebook
The first alternative if you want to find information is through Facebook. As it is already known that this social media is still in demand of many people. In fact, it is still the social with the largest users in Indonesia. This makes Lazada’s official Facebook account very important to offer various types of information.
- By Phone
Lazada’s call center services via phone call can use the number 0821-8063-0200. However, these calls will charge the user a call fee. The amount of the cost also varies depending on the supplier used. But this is certainly not a reason to get a solution to every problem, right?
- By Email
E-mail is indeed one of the most interesting messaging services. Apart from not requiringthe burden of credit fees, the user is quite free. You can also submit a complaint to Lazada via his email address. While the address itself is support@Lazada.co.id to immediately answer any complaints from customers.
- Via twitter
As one of the social media that is also quite a lot of users, Twitter is used as a forum for suggestions and criticism. Usually many Lazada customers or users submit suggestions or criticism. There are also some users who ask questions with a few jokes. But this method actually makes customers close to Lazada.
Lazada Call Center 24 Jam
E-commerce is an online shopping service that can be used at any time of day or night. Since sometimes buyers like to shop at night, information services should be ready at any time if necessary. This is so that buyers find solutions when certain problems occur during the purchase process.
Therefore, a full 24-hour service needs to be provided so that users still feel comfortable shopping. A good shopping experience will do a lot of good things, not only for buyers but also for e-commerce themselves. Customer service can be done through various providers you have.
Lazada’s call center via pangilan via official number 021-8060090 can be done hourly and weekly. Although calls can be made in a full 7 days, it is only during working time. You can make calls between 9 a.m. and 5 p.m. For the rest, you can use other 24-hour services.
24-hour customer service can be done through the aforementioned methods. You can use social media accounts like Facebook, Instagram, for Twitter. You can make a complaint at any time on the social media account. Although later the answers and solutions you want will not be answered right away.
24-Hour Live Chat Service
In fact, there is a 24-hour service that can be used directly by the eCommerce application. However , the live chat service can be done for a full 24 hours. This is quite helpful for a lot of people at once when shopping.
The trick is to open the application first. But make sure you already have an account by registering and getting a password. Then enter the password and search for the Account menu in the lower right corner. Look for chat with the CS service menu at the bottom of the left corner.
Then there is an information box and here you can write a complaint. For example, complaints about orders were not received despite exceeding the estimated delivery limit. Although there is sometimes some accumulation of goods on the part of the delivery service, it is still necessary to require clarity of the information.
Then submit the complaint and wait for CS to respond to the complaint. Solutions and answers are usually answered in the short term. You will later be given status information about the purchase. It is still packing and expects to be delivered or is already in the process of shipping to the destination address.
As e-commerce, technical problems can occur at any time. However, with the existence of various service facilities, of course, these problems can be minimized. The goal is to keep users having a comfortable shopping experience. The Lazada call center helps provide that shopping experience by presenting information and solutions for each problem.